Frequently Asked Questions
Find clear, straightforward answers to common questions about Pro Admin’s services, processes, and support.
Our FAQs are designed to help you quickly understand how we work and what you can expect, without the jargon.
Community Schemes
Can we change managing agents before our current contract ends?
It depends. In some cases, there are exit clauses in existing agreements, in others, the regulatory Acts allow for a change. We can help you understand your options.
Will you attend our Board and Owner meetings?
Yes. We attend meetings as agreed in the agreement (usually 4 per annum), with additional meetings available at our standard tariff if needed.
Are you registered with institutions such as the Property Practitioners Regulatory Authority (PPRA) and Council for Debt Collectors (CFDC)?
Yes. Pro Admin and qualifying staff are registered as required for property practitioners and debt collectors. We also have representation within NAMA.
Utilities
Are owners and tenants forced to use the metering system?
Yes. Once a scheme adopts a water or electricity metering model, it is applied to all relevant units for fairness.
Will I pay higher tariffs than the municipality?
No. Consumption tariffs don’t exceed the municipal rates; any additional admin fees are agreed with the scheme in advance.
Are you registered with any industry or statutory bodies?
Yes. We are members of (Electricity Resellers Association) ERASA and have representation within the National Energy Regulator of South Africa (NERSA).
Insurance
Do you only work with one insurer?
No. We work with over 12 reputable insurers and underwriting managers and can provide comparative quotes where required.
Can you help us when there is a claim?
Yes, we help you lodge and manage claims and keep you updated throughout.
Are you properly registered to give insurance advice?
Yes. Pro Admin is authorised as a Financial Services Provider (FSP) and registered with the Financial Sector Conduct Authority (FSCA).
Rentals and Sales
Can we use the rentals/sales service even if you don’t manage the scheme?
Yes. Our rentals and sales services are available to any owner, investor or developer, regardless of who manages the property.
Can we keep our existing agent and still use Pro Admin?
It depends. You can appoint Pro Admin on a sole mandate or an open mandate.
Are your rental and sales agents properly registered?
Yes. Pro Admin and its agents are registered with the Property Practitioners Regulatory Authority (PPRA) as required for a property practitioner.
General
Where are you based and which areas do you service?
We’re based in Gauteng and manage clients across five provinces in South Africa.
Do you offer after-hours help for urgent issues?
Yes; standard queries are handled in office hours (Mon-Fri: 08:00-16:30), with urgent issues supported via our 07:00–22:00, 365-day after-hours process.
Can we meet to discuss any of your services in more detail?
Yes. Any of our service lines is available for a focused meeting to explain our approach in more detail and address any outstanding questions.