Insights > How to terminate my electricity and water contract
How to cancel your prepaid electricity or water
This video explains how to cancel or terminate your prepaid electricity and water services, including the steps involved when you no longer need a prepaid meter. It walks you through the process of deregistering the meter from your service provider, what documentation and requests you may need to submit, and how any remaining credits or balances are handled once the service is cancelled. This guide helps property owners, tenants, or trustees understand what to expect when closing out prepaid utility services and ensures the cancellation is done correctly and efficiently.
